Product returns

Product Returns

In accordance with the provisions of the Consumer Protection Law, the customer has the right to withdraw without reason and return the product within five (5) days from the date of receipt. The product must be in its original condition, unused, its packaging intact (closed) and including the original contents. In this case, the return costs will be borne by the customer.

DEFECTIVE Product

In case of a defective product, in terms of its operation (DOA), the customer has the right of withdrawal with a refund or replacement of the defective product with a new one or replacement with another model of his choice at a corresponding price (for price differences, contact the store is necessary) within five (5) days from the date of receipt thereof. In this case, the costs of return (or of the new shipment, in the cases of replacement/change) will be borne by the Company.

Knocked product

In the event of a damaged product, the customer has the right of withdrawal with a refund or replacement of the defective product with a new one or replacement with another model of his choice at a corresponding price (for price differences, contact with the store is necessary) provided that the product has checked upon receipt, in the presence of the carrier (it is noted that the carrier is obliged to remain during the process of unsealing the products). In this case, the costs of return (or of the new shipment, in the cases of replacement/change) will be borne by the Company.

Wrong shipment

In the event of incorrect product shipment, which will be due to the Company or its suppliers/partners, the customer will have the right to return the product within fourteen (14) days of receiving it. The product must be in excellent condition, unused, the packaging intact and the original contents included. In this case, the return costs will be borne by the Company.

Unnecessary Product Return

The customer has the right to return the products he purchased without any cost and without having to explain the reason for his decision to return the products within fourteen (14) calendar days from the date of receipt. In this case, the customer is charged the stated return cost.

Before sending the product contact us by email or phone.

Returns will only be accepted after the product to be returned has been inspected. The product must be in the exact same condition as it was delivered.

In all cases of return, it is the customer’s responsibility to return all documents accompanying the product intact and in perfect condition (eg invoice, retail receipt).

In any case, the cost of shipping returns is borne by the buyer.

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